At SaGiRaa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you visit our website sagiraa.com or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.
Sagiraa A2 Diary – Return and refund Policy
**Refund and Cancellation Policy – Sagiraa A2 Diary Products**
At Sagiraa, we strive to ensure a seamless experience for our customers. Please take note of our refund and cancellation policy for A2 diary products:
1. **Changes in Delivery Schedule:**
– Any changes to the delivery schedule must be communicated before 4 pm, a day before the scheduled delivery.
– Changes can be made through the Sagiraa Website.
2. **Cancellation and Returns:**
– Milk orders, once dispatched, cannot be canceled or returned.
– In case of unavailability of a product, we may cancel the contract, notifying you promptly and refunding any payment made.
3. **Subscription Cancellation:**
– If a subscription is canceled in time, a 10% cancellation fee will be charged.
– The remaining amount, including the initial delivery charge, will be refunded or re-credited to your debit card within 10-14 days.
4. **Wrong Item Delivered:**
– In the rare event of delivering a wrong item, you have the right to reject it, and a full refund will be processed for the missing item.
5. **Puffed or Damaged Packs:**
– For puffed or damaged packs, please return them through our delivery person on the same day or the next day.
– Your feedback is valuable, and calling us between 7 am – 4 pm is appreciated to help us understand and address the issue.
6. **Refund Process:**
– Refunds will be initiated within 5-10 working days from the date of the cancellation of the order.
– Refund modes:
– Net Banking: Bank account online transfer
– Debit Card: Bank account online transfer
7. **Non-Appearance of Refund:**
– If your refund does not appear in your account within the expected time, contact customer care for further assistance.
Thank you for choosing Sagiraa. Your satisfaction is our priority!